Award

16PBGC24F0050

THIS TO IS TO IMPROVE CUSTOMER SERVICE SCORES REPORTED BY A 3RD-PARTY VENDOR WHO COMPLETES A QUARTERLY PARTICIPANT CALLER SURVEY. PSD SEEKS TO IMPROVE CX BY REDUCING THE NUMBER OF CONTACTS & PAPER FORMS CUSTOMERS COMPLETE TO FULFILL REQUESTS.

About this data

Bounded ingest, not a census: 20,977 contract awards currently loaded (1,294 with full transaction history), per the scope in outlay.config.json. Totals are totals of the ingested set.
Dollar amounts are obligations — money the government has promised to pay, not cash already out the door. Agencies report this data themselves; the Defense Department publishes ~90 days late; the current budget year is still in progress. See methodology.
Source records republish silently; Outlay keeps its own append-only version archive from first pull onward. Post-publication revisions recorded so far: 0 awards (0 revisions). Revisions are routine (spending progresses, errors get corrected) and are not themselves evidence of anything.

Last ingest run #11 (failed) started Aug 5, 2026, 07:42 UTC — 0 awards, 0 details, 0 transactions.

Recipient: SERCO INC
Awarding agency: Pension Benefit Guaranty Corporation
Sub-agency: Pension Benefit Guaranty Corporation
Fiscal year: FY2024
Obligated (promised): $135,741,413
Total obligation (detail): $135,741,413
Potential value (ceiling): $362,252,725
Outlaid (paid out, linked File C): no linked financial data
Signed: Jun 14, 2024
Period of performance: Jul 4, 2024 – Jul 3, 2027
Competition: FULL AND OPEN COMPETITION
Offers received: 1
Solicitation: SUBJECT TO MULTIPLE AWARD FAIR OPPORTUNITY
Pricing: FIRM FIXED PRICE
NAICS: 541330 — ENGINEERING SERVICES
Award type: DELIVERY ORDER

Structural flags (1)

Competed award, single offer received
These contracts were officially open for any company to compete, but only one company showed up. Sometimes only one company really can do the job; sometimes the contest was set up so only one could win.
extent_competed=A · number_of_offers_received=1
Rule single_bid_competed, methodology v1.2.0 — definition and caveats

Transactions (9)


0	Jun 14, 2024	—	$48,003,991	THIS TO IS TO IMPROVE CUSTOMER SERVICE SCORES REPORTED BY A 3RD-PARTY VENDOR WHO COMPLETES A QUARTERLY PARTICIPANT CALLER SURVEY. PSD SEEKS TO IMPROVE CX BY REDUCING THE NUMBER OF CONTACTS & PAPER FORMS CUSTOMERS COMPLETE TO FULFILL REQUESTS.
P00001	Jul 3, 2024	FUNDING ONLY ACTION	$450	THE PURPOSE OF THIS MODIFICATION IS TO ADD FUNDING TO THE TASK ORDER.
P00002	Jun 25, 2025	EXERCISE AN OPTION	$46,650,358	THE PURPOSE OF THIS MODIFICATION IS TO EXERCISE AND FULLY FUND OPTION PERIOD 1. IN ADDITION, AS A RESULT OF THE WAGE DETERMINATION INCREASE, THE CEILING OF THE ORDER SHALL INCREASE.
P00003	Sep 17, 2025	OTHER ADMINISTRATIVE ACTION	$1,139,372	THE PURPOSE OF THIS MODIFICATION IS TO UPDATE THE WAGE DETERMINATION, ADD FUNDING, AND INCREASE THE CEILING OF THE ORDER.
P00004	Apr 2, 2026	OTHER ADMINISTRATIVE ACTION	$0	THE PURPOSE OF THIS MODIFICATION IS TO DE-SCOPE THE ORDER.
P00005	Apr 12, 2026	OTHER ADMINISTRATIVE ACTION	$0	DESCRIPTION FIELD WITH THE PURPOSE OF THIS MODIFICATION IS TO IMPLEMENT EXECUTIVE ORDER 14173, "ENDING ILLEGAL DISCRIMINATION AND RESTORING MERIT-BASED OPPORTUNITY."
P00006	Apr 13, 2026	OTHER ADMINISTRATIVE ACTION	$0	DESCRIPTION FIELD WITH THE PURPOSE OF THIS MODIFICATION IS TO IMPLEMENT EXECUTIVE ORDER 14173, "ENDING ILLEGAL DISCRIMINATION AND RESTORING MERIT-BASED OPPORTUNITY."
P00007	Jun 8, 2026	EXERCISE AN OPTION	$39,947,242	THE PURPOSE OF THIS MODIFICATION IS TO EXERCISE OPTION PERIOD TWO.
P00008	Jul 28, 2026	OTHER ADMINISTRATIVE ACTION	$0	THE PURPOSE OF THIS MODIFICATION IS TO INCORPORATE WAGE DETERMINATION NO. 2015-4281, REVISION 37 INTO THIS CONTRACT AND TO ESTABLISH THE REMAINING CONTRACT LINE-ITEM NUMBERS (CLINS) IN PBGC'S ACQUISITION MANAGEMENT SYSTEM (AMS). INCORPORATING TH

Record history in our archive

Outlay keeps a content-hashed copy of this record from every pull. No post-publication revisions observed so far.

Aug 5, 2026, 07:22 UTCdetailfirst capture